Privacy Policy
Last Updated: 10/31/2025
HORIZONX GLOBAL LIMITED (“we,” “our,” or “the Platform”) values your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information and informs you about your rights. Please read this policy carefully before using our services.
1. Scope
This policy applies to information we collect through:
Our e-commerce platform website and mobile application;
Any interactions you have with us (e.g., customer service communications, participation in promotions).
2. Information We Collect
We may collect the following types of personal information:
Identity Information: Name, email address, telephone number, shipping address, etc.
Payment Information: Credit card number, billing address, PayPal account, etc. (Note: Payment information is typically processed by third-party payment processors, and we do not store full payment card details).
Transaction Information: Order history, purchase records, returns information, etc.
Technical Information: IP address, device identifier, browser type, cookies, and similar technologies.
Usage Data: Your interactions with the platform, browsing history, preferences.
Marketing Preferences: Your consent to receive marketing communications.
3. How We Collect Information
We collect information through:
Information You Provide Directly: When you create an account, place an order, or contact us.
Automated Collection: Via cookies, log files, and other tracking technologies.
Third-Party Sources: Such as payment processors, advertising networks, and social media platforms (where permitted by law).
4. How We Use Your Information
We may use your information for the following purposes:
To process orders, deliver products, and provide customer service.
To manage your account and provide a personalized experience.
To send important notices (e.g., order status updates, policy changes).
To conduct data analysis to improve our products and services.
For marketing activities, where permitted by law.
To comply with legal obligations and protect our legitimate interests.
5. Legal Basis for Processing (For EU Users)
We process your personal information based on the following legal grounds:
Performance of a Contract: Necessary to process your orders.
Consent: For example, for marketing communications (you may withdraw consent at any time).
Legitimate Interests: Such as fraud prevention and service improvement.
Legal Obligation: To comply with tax, accounting, and other legal requirements.
6. Information Sharing and Disclosure
We only share your information in the following circumstances:
Service Providers: With companies such as logistics partners, payment processors, and IT service providers (they may only process information according to our instructions).
Legal Requirements: In response to lawful requests from law enforcement, courts, or government authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
With Your Consent: In other cases, we will share your information only with your explicit consent.
7. International Data Transfers
Your information may be transferred to and stored on servers located outside your country of residence. We will implement appropriate safeguards (such as Standard Contractual Clauses) to ensure that the recipient provides an adequate level of data protection.
8. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
9. Your Rights
Under applicable law, you may have the following rights:
Right of Access: To request a copy of the personal information we hold about you.
Right to Rectification: To request correction of inaccurate or incomplete information.
Right to Erasure: To request deletion of your personal information (under certain conditions).
Right to Restriction of Processing: To request that we limit how we use your information.
Right to Data Portability: To receive your information in a structured, commonly used format.
Right to Object: To object to processing based on our legitimate interests (including direct marketing).
Right to Withdraw Consent: To withdraw your consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).
To exercise these rights, please contact us using the details provided below. We will respond within the timeframe required by law.
10. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your user experience, analyze website traffic, and deliver personalized advertising. You can manage your cookie preferences through your browser settings, but disabling certain cookies may affect the functionality of the Platform.
11. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
12. Children’s Privacy
Our services are not directed at individuals under the age of 16 (or the higher age specified in your country). If we inadvertently collect information from a child, we will delete it promptly.
13. Third-Party Links
Our Platform may contain links to third-party websites. This policy does not apply to those third parties; please review their respective privacy policies.
14. Updates to This Policy
We may update this policy from time to time. The updated version will be posted on the Platform with a revised “Last Updated” date. For significant changes, we will provide a more prominent notice.
